Let’s get you back
to your collection.
Questions, bugs or feedback? Email us with “Kicksake” in the subject.
Email supportFor a bug, include your phone model, Android or iOS version, app version, and what happened. A screenshot can help. Please leave out passwords, payment-card details and private receipts. Do not send a full collection backup unless we ask and you choose to share it.
Common questions
What is the difference between restoring Pro and restoring my collection?
Restore purchases checks your Pro purchase with the same store account used to buy it. Restore collection imports a compatible Kicksake backup ZIP into an empty app. Restoring Pro does not recover shoe data.
How do I move to a new phone?
Create a backup in Settings and save the ZIP outside the old phone. Install Kicksake on the new phone and restore the file while the app has no owned pairs or Wishlist entries. Confirm the photos and records are present before removing anything from the old phone. For cloud recovery, sign in to the same Kicksake account and restore its last complete cloud backup into an empty app. Restore purchases and restore collection are separate actions.
Does Kicksake automatically back up my collection?
A verified Kicksake account with active Monthly Pro can turn on private cloud backup from one designated phone. Backups run while the app is open and connected. Signing in alone does not upload your collection. This is backup and recovery, not live two-way sync. Always keep a separate, up-to-date backup ZIP outside the phone.
What does Pro unlock?
Monthly Pro includes unlimited owned pairs, multiple photos per shoe, including Wishlist, and private cloud backup. “Unlimited” refers to the owned-pair count; device capacity and per-pair photo limits still apply. A verified Kicksake account is required for Monthly Pro. It renews monthly until cancelled through the store that billed you. The app shows the local price before purchase.
Will losing Pro delete my shoes or photos?
Existing and restored records remain available. Pro controls adding beyond the free allowance and adding extra photos. Backup and restore are available without Pro.
How do I request data deletion?
You can delete local pairs and Wishlist entries in the app and remove backup copies wherever you saved them. Use Settings → Account → Delete account to delete the account and associated cloud data. Your local collection stays on the phone. Account deletion does not cancel a store subscription. You can also request account or service-data deletion through our data-request page.